Refund policy

At MAESEAS, we stand by our products and want you to love your skincare routine. If something isn’t right, we’re here to help. Please read our return and refund guidelines below.


RETURNS

We accept returns on unused and unopened products only. The original packaging must be intact, with the seal unbroken. If the product has been opened, we unfortunately cannot accept the return due to hygiene and safety reasons.


Return Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping service to ensure your return reaches us safely. MAESEAS is not responsible for lost return packages.


Refund Process: Once we receive your returned item and confirm it meets our return criteria, we’ll issue a full refund for the product cost (excluding any shipping fees).


How to Start a Return: Email info@maeseas.com with your order details, and our team will guide you through the return process.


DEFECTIVE OR DAMAGED PRODUCTS

We want your products to arrive perfectly. If your order is incorrect, incomplete, or damaged upon arrival, please reach out within 3 days of delivery.


What to Do:

  • Inspect your order immediately after receiving it.
  • If you find an issue, email info@maeseas.com with a description and photos of the defect/damage.
  • If approved, we’ll send a replacement or refund—whichever you prefer.


Note: If a defect is discovered later, please contact us as soon as possible. Delayed claims may not be eligible for a refund or exchange.


30-DAY PROMISE

We believe in science-backed, effective skincare, but we also understand that not every product works for every skin type. That’s why we offer a 30-day refund option for:


  • Allergic Reactions – If you experience a reaction, email us with photos and details, and we’ll process a refund.
  • Unsatisfactory Results – If a product doesn’t work as expected, let us know how you used it and what results you experienced.


Refund Options:

  • Store Credit (for future purchases)
  • Partial Cash Refund (we refund only the product price, excluding shipping)

Refund Requests After 30 Days: Unfortunately, we cannot process refunds past the 30-day mark.


Need Help?

We’re here for you. If you have any questions about returns or refunds, contact our friendly support team at info@maeseas.com.


We want your skincare experience with MAESEAS to be effortless, enjoyable, and stress-free!